Take a first look
Find where the crack starts and where it ends. Many cracks begin at a chip, so look for a small pit at one end. Note whether the crack runs into the edge of the glass or crosses the area in front of the driver.
You do not need to measure anything. A quick description is enough for the team to advise you: where the crack is, about how long it looks, and whether it is growing.
If you notice the crack while driving, there is no need to pull over unless it blocks your view. Finish the trip carefully, then park somewhere shaded and take a closer look once the car has stopped.
Why the windshield matters
The windshield is part of your car’s safety system, not only a window. It helps support the roof, and it works with the airbags in a crash. A crack can weaken the glass, so it is worth having it checked rather than waiting.
How to keep a crack from spreading
- Keep the car out of direct sun when you can.
- Do not aim the defroster or the air conditioning straight at the glass.
- Avoid potholes and rough roads where possible.
- Close the doors gently, since a hard slam can flex the glass.
- Skip the car wash until the crack has been looked at.
- Cover any chip at the start of the crack with clear tape to keep dirt out.
Can a cracked windshield be repaired?
Sometimes. A short crack that is checked early may be repairable. A crack that has spread, reaches the edge of the glass, or sits in the driver’s view usually means the windshield should be replaced.
We do not give size limits over the phone. Our team looks at the crack in person and tells you which option fits. If it is replacement, we confirm the correct glass for your vehicle before the visit.
Is it safe to keep driving?
That depends on where the crack is and how much it has spread. If it blocks your view or keeps growing, drive as little as possible until it is fixed. If you are not sure, call the team and describe the damage.
What to tell us about the crack
- Your vehicle year, make, and model.
- Where the crack starts and about how long it looks.
- Whether the windshield has a camera, rain sensor, or heating.
- The address where the car will be parked.
Choose Urgent / Rush if the car cannot wait, Appointment if you want to pick a date, or Quotation if you want pricing first.
Common causes of windshield cracks
- A stone chip from highway traffic that was left to spread.
- Sudden temperature changes, such as cold air on hot glass.
- Stress from potholes and rough roads.
- A hard door slam on a windshield that already has a chip.
What a replacement visit involves
If the crack calls for a new windshield, the team first confirms the correct glass for your vehicle, including any camera, rain sensor, or heating. On the day, the technician removes the old windshield and sets the new one in fresh adhesive.
After that, the car needs its safe drive-away time before you take it out. If your vehicle has a camera at the windshield, ask whether it needs ADAS calibration too.
Mobile service across Greater New Orleans
You do not have to drive a cracked windshield across town. Our mobile team comes to your home or workplace anywhere within 40 miles of New Orleans, from Metairie and Kenner to the West Bank and the North Shore.
Insurance and timing
Our team can help with your windshield claim. Your insurer and your policy decide what is covered and what you pay.
If the windshield needs replacing, a standard replacement takes 45 to 90 minutes on site. Then plan on a 30 to 60 minute safe drive-away window while the adhesive sets.